I was utterly shocked ytd when I switched to Ch 5 to saw the news on North South Line breakout, that lasted for close to 4 hrs and thousands of commuters affected by no service, stuck in train and unable to go to their destination. The news reports and new media has reported well about this matter. The air is very stuffy, so it is right to break the doors. The SOP and NTM (SAF terminologies) were in place, but not implemented effectively and hastility. The last major fault was in 2008 that lead SMRT to be fined 400k. Comments included from CNA Connect:
SMRT should step up on maintainence as the tracks are getting old along the NS-EW line. Afterall after almost 25 years in service, there’s no doubt much more that’s needed to be done to keep the trains going everyday. Such disruptions can be prevented if regular inspections and repairs can be done during the non-operating periods. Even if disruptions really occur, the crisis management would also need to be improved tremendously. Only then we can say that we are a country running on a ‘first-world’ transportation. – Andrew Ng
Point is, their corporate strategy is to focused on increasing profit margins by reducing redundant yet useful alternatiives in emergency situations; at the cost of the consumer.
Another point to note is, the safety measures in emergency scenarios.
People were suffocating during last night’s incident, and were forced to break windows and force open the train doors.
Why werent there any SMRT staff to direct trapped passangers to emergency exits and guiding them to walk safely through the tunnels instead?
Luckily it was just a power disruption. THe consequences would have been worst if it was a a terror attack, or if a fire broke out. -Wolfie Densetsu
Apologies by word is simply rubbish. Only action truly shows your apology. Apologies need to happen at the right timing – once you miss the right timing to apologise effectively, you are bound to fail.
Please train the SMRT staff in customer communication courses / PR FIRST. They MUST know how to COMMUNICATE EFFECTIVELY, which is currently NON-EXISTENT!
This problem goes beyond inadequate ‘timely information’ or simply bad ‘crowd management’… it’s the entire mindset that needs to change. First thing to do is to evacuate people, not lock them inside with no air to breathe… you simply need emergency protocols to adhere to in times of emergencies – that does not exist at all now. So make it! – Teo Yu Wei
SMRT= Slow Moving Representatives for Transport. Raise up ur hand if anyone agrees! Lol – Alan Lim
I was in the train starting from somerset….i felt something was kinda wrong because when i was in the train, the lights just went semi-blackout….i was like…hmm??? and it went back to normal when it reach orchard…..after that it continue again…semi -blackout and went back to normal when it reach newton…….when the train reached toa payoh..we were told to get out of the train and wait for the next train…so the affected train just went off like that and the next train came…passengers were pretty relieved….when we went in…we received a annoucement again that we need to get off the train and wait for the next train….was really in a dilemma if should i have any alternative transport. – Poh Wei Qiang
There is a CIRCLE LINE = Constantly in Repair and Construction, Letting Everyone Late Irritated N Enraged. – i googled and ot varied sources. This episode gonna be in our minds, as sgpreans live with MRT and have great memories. Saw’s time is definitely up. I even though she was sacked already.
